The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an ...

A Central Bureau of Investigation (CBI) probe into the Igatpuri fake call-centre racket has uncovered a deeply layered and ...

We live in a world of call centres. Employment in call centres is still rising. In B2B markets, the call centre may be as large as a consumer call centre, or as small as a few desks. Whatever size ...

The Canada Revenue Agency has completed its 100-day plan to fix its call centres, but the union that represents CRA employees ...

Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia. Speech recognition technology has matured to a stage where ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...