Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ...

HARTFORD, CT (WFSB) - Frontier customers say they’ve gone days without service. The internet company says it was a hack that has caused all this frustration. Steps are being taken to bring service ...

The airline has switched to chat to give information as "efficiently" as possible, CNBC reported. Frontier said this month that a chat service "reduced negotiation" and dealt with more cases. Frontier ...

WASHINGTON — Budget airline Frontier is cutting its customer service lines for flyers, meaning that you won't be able to call to speak with a human being anymore. Instead, customers will only be able ...

Frontier Airlines will no longer have a customer service phone line to help travelers book flights or fix travel issues. Now, its customer care function has fully transitioned to digital ...

Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms. The airline says customer response has been good ...

Frontier Airlines removed a well-known service option from its menu — telephone communications. If you need to speak with a customer service representative, you’ll have to do so solely through digital ...