Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

Language plays a key role in almost every marketplace interaction. It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers. Recently, firms have ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today’s fast-moving digital landscape, customers expect more than simple ...

Not every customer is the same. Some buy quickly, others take months. Some are loyal, others vanish after a single purchase.