From software engineering to customer service, AI is altering how IT work gets done. IT leaders must emphasize training, mentorship, and transparency to ensure their talent remains and transforms. AI ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...

By Anhata Rooprai (Reuters) -Freshworks forecast fourth-quarter revenue above Wall Street estimates on Wednesday, betting on growing demand for its artificial intelligence-powered software tools. The ...