Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

's call center training program, which has been operating at full capacity since its February launch, will host a community open house event from 11:15 a.m.-1:30 p.m. April 19. The training facility ...

For Tulsans who have limited skills, no higher education or a short work history, Goodwill Industries offers a chance to attain and hold a job that can lead to self sufficiency. Goodwill's call center ...

In the olden days, the mission of Goodwill was to offer job and training opportunities primarily to people with disabilities. But over the years that mission has expanded to focus on providing job ...