Dianne Isbell has written an etiquette column for the Belleville News-Democrat since 1987. She served as director of protocol for U.S. Air Force Communications Command before retiring in 2001. Q.
When her 4-year-old daughter is acting sassy or disrespectful, Angela Mackey, a mother of three in Fort Smith, Ark., reminds herself to take a deep breath. She knows that if she yells, then her ...
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