RICHMOND, Va.--(BUSINESS WIRE)--AMC Technology, L.L.C., a global leader in multi-channel contact center integration software , today announced, with partner Sixbell Nekotec Solutions, the successful ...

Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...

RFG believes the flow of corporate mail is seldom managed to optimize the effectiveness of customer service and enterprise economics. The management of traditional “paper” mail is routinely treated as ...