Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

Amanda Seyfried says her comments about the Turning Point USA founder, following his assassination, were based on ‘on actual ...

Conversational is better than robotic.

CyrusOne’s Jim Roche details how AI-driven workloads, high-density racks, and liquid cooling are transforming the data center–utility relationship. Only a decade ago, few in the power sector could ...

See Melissa Russo's full interview with Mayor-elect Zohran Mamdani below. Mayor-Elect Zohran Mamdani plans to pick up the phone and call President Donald Trump prior to taking office, he told NBC New ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

The huge demand for energy to power data centers will be a key focus for antitrust regulators in the future, a former top official at the U.S. Justice Department’s trustbusting division said.

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Get your news from a source that’s not owned and controlled by oligarchs. Sign up for the free Mother Jones Daily. Last weekend, President Donald Trump flew to the Middle East to celebrate a ceasefire ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...