So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...

In this story, one teenage girl did a great job sounding natural at her call center job, but then a new supervisor told all ...

Recruiters typically give candidates a chance to ask questions after the job interview. For the candidates, it’s their ...

OREGON, Ohio — Months after Oregon City Council approved land for a proposed data center, residents say they still have questions about the project’s impact. The city sold 170 acres to developer ...

WEST PALM BEACH, Fla. (AP) — President Donald Trump on Sunday brushed aside concerns about conservative commentator Tucker Carlson’s recent interview with a far-right activist known for his ...

See Melissa Russo's full interview with Mayor-elect Zohran Mamdani below. Mayor-Elect Zohran Mamdani plans to pick up the phone and call President Donald Trump prior to taking office, he told NBC New ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Did you receive a letter from us inviting you to complete a short survey for Pew Research Center? Call 1-888-678-3419 to get started. Find answers to frequently asked questions below. If you still ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

We've seen artificial intelligence give some pretty bizarre responses to queries as chatbots become more common. Today, Reddit Answers is in the spotlight after a moderator flagged the AI tool for ...

The DeKalb County community is divided on data centers, and the county held a town hall to help answer residents' questions. Trump’s Message to Bondi Sparks DOJ Firestorm Journalist who covered ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...